The following describes the terms and conditions of the iDevices’ 30-Day Return Policy. All products being returned must meet all requirements and have been approved by a member of the iDevices Customer Experience Team with a Return Merchandise Authorization number (RMA#).
Holiday Return Policy
Amount of return will be given as store credit or will be refunded to the original form of payment. You can read the full terms and conditions of the Return Policy here.
Original shipping and handling charges will not be refunded. You are responsible for all shipping charges except in the case that the return is the result of our error. iDevices is not responsible for any VAT fees, Customs charges or any fees resulting in us shipping your items or you shipping items back to iDevices.
30-Day Return Policy Terms and Conditions
If a product purchased through our online store does not meet your expectations, contact the iDevices Customer Experience Team to facilitate a return for refund within 30 days of purchase. The date on your sales receipt and/or invoice is the date of purchase unless otherwise informed. You will be refunded by the same method in which you paid. After 30 days, please refer to our warranty policy for product and service issues.
Returned products must be new, unused, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged. Original shipping and handling charges will not be refunded. You are responsible for all shipping charges except in the case that the return is the result of our error.
All returns will be subject to a 15% restocking fee due to the costs associated with processing and handling returns.
If you would like to return your purchase, please contact our customer support team by clicking Submit a Request
in our Help Center or use the following contact information:
We will work with you through all of the necessary steps in returning your product, and issue you a Return Merchandise Authorization (RMA) number. Unauthorized returns or returning a product to us that is not in resalable condition risks forfeiture of product. We are not responsible for return shipments lost in transit.
We are unable to issue refunds or accept returns for products purchased from a retail store. Our customer support team can only assist with purchases made through our online store. For any questions or possible returns you have, please contact or return to the store where you originally made your purchase.