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PRO PROBE RECALL

In June 2014, iDevices issued a voluntary recall for our Pro Meat Probes and Pro Ambient Probes. The iDevices Customer Experience Team is dedicated to resolving this issue for all of affected customers. Please follow the instructions below to receive replacement probes in the next 3-4 weeks.


Thank You

Your form was successfully submitted. The iDevices Customer Experience Team will be shipping you replacement probes as quickly as possible once your information has been validated. Again, we thank you for your patience and understanding.

*if you do not receive an email confirming your probe submission, please contact recall@idevicesinc.com

1Check Probe(s)

Confirm that you have purchased one or more of these listed products between January 2014 and July 2014:
*Products purchased after September 1st 2014 are NOT affected by this recall.

  • • iGrill2 (available on our website and with participating retailers)
  • • iGrill Pro Meat Probe
  • • iGrill Pro Ambient Temperature Probe
  • • Kitchen Thermometer Pro Meat Probe
  • • Kitchen Thermometer Pro Ambient Temperature Probe
Affected Probe

2CUT PROBE WIRE(S)

By law, we are required to ensure that the affected probe(s) will no longer be in use before shipping replacement probe(s). Please cut the wire(s) of your affected probe(s) and upload one photo showing all cut probe(s) for verification that the affected probe(s) have been destroyed.
* Please do not cut any probe that is NOT affected by the recall. iDevices is not responsible for replacing any probes cut that are not directly affected by the recall.

Cut Probe

3UPLOAD PHOTO

Upload one photo of your cut probe wire(s).

Drag an image here or browse for an
image to upload
Please upload an image before you submit. If you don’t have an image to upload, please contact recall@idevicesinc.com

4FILL OUT FORM

Personal Information
Shipping Information
Order Information
* Required Fields
 I destroyed and/or no longer have access to the probes affected by the recall and I am in compliance with the Terms & Conditions provided by iDevices, LLC.
Need More Help? | Phone Number: 888-313-7019 | Recall@iDevicesinc.com