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Wi-Fi And Network Setup

  • Home Wi-Fi® (802.11 B/G/N)
  • None, WPA or WPA2 (AES) Network Security
The following list shows tested routers NOT currently compatible with our smart home products
  • Actiontec MI424WR
  • ARRIS EA9200
  • ARRIS TG1672
  • ARRIS TG862
  • ASUS RT-AC1200
  • Bell Home Hub 3000
  • Business Class Routers
  • Google Fiber
  • Netgear Orbi
  • Technicolor TC8717T
  • Ubee Routers
To verify or change the Wi-Fi security settings of your router, follow these steps:
  1. Log into your wireless router by entering the IP address of your router into a web browser. The IP address can be found in the router manual.
  2. If prompted, enter the username and password for the router. The default username and password will also be listed in the router manual.
  3. Once you’ve logged in, look for the Wireless option.
  4. For Security Mode, select WPA, WPA2-Personal (WPA2-PSK) or None. If given an option for encryption, select AES. TKIP encryption is not compatible. Note: If "None" is selected for wireless security, a password isn’t required to join your network.
  5. In some cases, you may have to change your Wi-Fi password. If you have to change your password, you will have to enter the updated password for all of the devices (computers, tablets, smartphones, etc.) that connect to your network.
  6. Click "Save" or "Apply Changes."
  7. Your router may reboot itself to apply the changes.

If you have difficulty logging into your router, you can contact your internet service provider or router manufacturer for additional assistance.

All iDevices products are certified by the Wi-Fi Alliance®. The certification doesn’t guarantee iDevices products work with all routers. You can verify compliance on the Wi-Fi Alliance website - - or look for this logo on your networking equipment to ensure compliance:

Note: Due to firmware, router and mobile device updates, compatibility may change at any time.

Mobile Device Compatibility

iOS Compatibility:
  • HomeKit™ Requires an iPhone, iPad, or iPod touch with iOS 8.1 or later
  • iCloud® account using iCloud Keychain®
Android Compatibility:
  • Requires an Android™ 4.3+ device with Bluetooth® technology
  • Google account
  • Free iDevices Connected App
  • For a list of tested compatible Android devices, Click Here

Power Ratings and Product Specifications

  • General Rating: 10 amp (1200W)
  • Power Input: 120VAC, 60Hz
  • Number of Power Outlets: 2

Remote Access

iDevices HomeKit™ products can be securely accessed and controlled from anywhere using the iDevices Connected app through our own encrypted IoT infrastructure. You’re automatically set up to use iDevices Remote Access to control your iDevices products away.

To disable or re-enable iDevices Remote Access go to Settings > iDevices and verify iDevices Remote Access is turned off or on.

Apple Home Hub Remote Access

For HomeKit™ features such as Siri® voice control, an Apple TV® (3rd generation or later) is required for use outside of your home. Ensure Apple TV® is signed in with the same iCloud® account on your iOS device, and that Keychain® is turned on. For users running an iOS device with iOS 9, please head over to your Settings > HomeKit™ > Select your Home > Turn On "Allow Remote Access"

For users with an iOS device running iOS 10 or later, that would like to remotely control accessories with the Apple Home app, an Apple Home Hub is required. Devices that can be setup as an Apple Home Hub are: Apple TV 4K, Apple TV 4th generation with tvOS 10 or later, HomePod, or iPad with iOS 10 or later. The device you set up as a home hub must remain in your home, connected to your home Wi-Fi network, plugged into power and powered on.

For more information on using an Apple Home Hub: Click Here

iDevices Connected App

To learn more about the iDevices Connected app setup and compatibility, visit the iDevices Connected app support page here